Privacy Policy For Your Protection

At Noraliventa, we take privacy seriously. This policy explains what information we collect, how we use it, and your choices regarding your data. Our practices follow South African regulations.

Information We Collect

We only gather the minimum personal data needed to respond to your requests or offer our services.

• Contact details you provide, such as name, email address, phone number, and street address.
• Details of your enquiry or request, including any specifics about your comfort needs.
• Website analytics and technical information collected via cookies or similar tools.
• Correspondence history for service quality monitoring and improvement purposes.

How Your Data Is Used

We use your data to answer questions and provide the requested products or support.

• Responding to your messages or scheduling consultations.
• Customising recommendations or product offerings for your household.
• Improving our website performance and user experience.
• Ensuring communications are timely and service remains high quality.

Our Legal Grounds

All processing follows South African POPIA and other privacy laws.

Data is handled only to provide agreed services, respond to your instructions, and comply with local legal requirements.

Sharing Your Data

We do not sell or share data except where absolutely necessary to provide our services.

• Third-party service providers who assist us with installation or delivery are bound by strict confidentiality.
• Compliance with legal obligations where required by South African law.
• If business is restructured, your data’s privacy will be protected and you will be notified accordingly.

Data Security

We protect your information with robust administrative, physical, and technological safeguards. Only authorised personnel are granted access, and we regularly review our practices to keep your data safe against loss, misuse, or unauthorised access.

Your Rights

You have choices and rights regarding information we keep about you.

• Request a copy of your personal data held by us at any time.
• Request corrections if your data is inaccurate or incomplete.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of marketing or withdraw consent to data use at any stage.

Cookies And Tracking

Our website uses cookies to remember your preferences, help provide secure access, and collect anonymous usage statistics to improve site experience.

See Cookie Policy See Cookie Policy

Contact Us

For privacy requests or concerns, contact us using the details below. We respond promptly to every request.

Policy Changes

Any updates to this policy will appear here, with significant changes highlighted and dates clearly noted.